Very structured stress coping support specialist that always finds a solution for the customer. On top of that I hold a critical mindset to spot issues and escalate internally

I have been working as a customer support rep for UK & USA clients for last 6 years, mainly in large telecom providers like AT&T, Verizon, and I have also worked with Amazon customer service team. 

Dynamic and results-driven technology executive with over a decade ofexperience in full-stack development, cloud infrastructure, and DevOps.Proven leadership in managing cross-functional teams and driving largescaledigital transformation.a. Technological Innovation: Adept at aligning technological innovation withbusiness strategy to optimize operations, enhance customer experiences,and deliver robust, scalable solutions.b. Leadership Experience: Experienced in leading both technical andstrategic initiatives, from building resilient cloud architectures tospearheading agile development processes.c. Vision for C-level/ Manager Role: Seeking a C-level/ manager role toleverage my extensive technical expertise, operational leadership, andbusiness acumen to drive innovation, improve system performance, andguide the company in adopting cutting-edge technologies that supportsustainable growth and competitive advantage.

I've been working on the blockchain industry for more than 3 years in parallel to my other jobs. I am Always seeking for new and interesting projects. This way I had the opportunity to develop a wide range of skills.

Quick learning and passionate 

I have experience as Product Manager / Product Owner at Deutsche Telekom IT,  the IT arm of Europe's largest telecoms company. With over 18 years of IT industry experience and multiple certifications in Agile methodologies, I specialize in delivering complex and innovative solutions that enhance customer experience and generate revenue across multiple channels and touchpoints.As the Product Manager for the Product Catalogue Management Capability, I spearhead the development of essential APIs that cater to diverse sales and service platforms. I collaborate with Capability Product Owners, distributed engineering teams, and stakeholders to ensure alignment with customer demands and project timelines. I also play a pivotal role in clarifying open architecture topics and making decisions aligned with our strategy. I work in  complex projects within the SCRUM and SAFe frameworks. I facilitate sprint planning, refine backlogs, optimize processes, and foster a culture of continuous improvement. I am eager for new opportunities to contribute my expertise and make a meaningful impact.