Looking for a strong, detail-oriented techinal support who understands customer needs and excels in analytical diagnosis and quality assurance testing? With extensive experience leading technical support and QA testing requests and a background in graphic design, I bring a unique blend of technical and creative skills to every project. My ability to build strong relationships with all stakeholders, including clients and business partners, has earned me a reputation for exceptional organizational skills and a talent for problem-solving. Fluent in Arabic, English, and French, I am a valuable asset to any team with a commitment to excellence.

I am deeply passionate about Web3 and its transformative potential. Having worked in roles that allowed me to engage directly with blockchain communities, DeFi projects, and innovative technologies, I've seen firsthand how Web3 is reshaping industries. From fostering connections in decentralized communities to crafting strategies for Web3 adoption, I've found immense fulfillment in contributing to this space. Web3’s decentralized ethos and its ability to empower individuals truly resonate with me.I find inspiration in how blockchain technology, NFTs, and DeFi platforms are redefining finance, ownership, and interaction. This enthusiasm drives me to stay updated on industry trends, contribute to meaningful discussions, and engage with communities, ensuring I remain an active participant in Web3's evolution.

Hello,My name is Grace, a jack of all trades. I'm in the business of buying back your time, always working in the background to make sure you shine. I am a communications specialist, with vast experience in customer support, data entry and analysis, content creation, copywriting, and virtual assistance. Best of all, I'm a walking definition of good vibes!

I have previously used different CRM systems to run day-to-day activities and to help me achieve my much desired results. In addition, I have managed to gather skills in lead generation, email marketing, virtual assistance and Inbound marketing. 

Dynamic and results-driven technology executive with over a decade ofexperience in full-stack development, cloud infrastructure, and DevOps.Proven leadership in managing cross-functional teams and driving largescaledigital transformation.a. Technological Innovation: Adept at aligning technological innovation withbusiness strategy to optimize operations, enhance customer experiences,and deliver robust, scalable solutions.b. Leadership Experience: Experienced in leading both technical andstrategic initiatives, from building resilient cloud architectures tospearheading agile development processes.c. Vision for C-level/ Manager Role: Seeking a C-level/ manager role toleverage my extensive technical expertise, operational leadership, andbusiness acumen to drive innovation, improve system performance, andguide the company in adopting cutting-edge technologies that supportsustainable growth and competitive advantage.

Professional ExperienceFounder & ConsultantFreelance Digital Marketing Expert | 2022–PresentLaunched and managed a portfolio of eCommerce stores with a focus on health supplements and gifting.Developed lead-generation strategies for international markets in solar energy, home renovations, and auto refinance sectors.Designed and executed media buying strategies, resulting in a 3.5x ROAS for key clients.Mentored over 50 startups and individuals in optimizing digital marketing efforts through hands-on training sessions.Performance MarketerAdceptive Media | 2021–2022Managed multi-million-dollar budgets as a lead media buyer for international markets (US, UK, AU, CA).Executed lead generation campaigns for automotive and mortgage refinance clients, achieving a 90% reduction in lead costs.Built high-conversion eCommerce funnels for ClickBank affiliate products, driving consistent revenue growth.Digital Marketing ConsultantMoveOn Organics | 2020–2021Spearheaded the development of an online store, taking monthly sales from $0 to $15,000 within 30 days.Implemented inventory management systems and trained staff in digital sales techniques.Designed advertising campaigns that consistently achieved a ROAS of 3.5x.Project Manager & EducatorBlogs Creed | 2016–2017Established a co-working space offering digital marketing courses; trained over 100 students in foundational and advanced techniques.Organized community events and guest lectures on SEO, blogging, and affiliate marketing.Content ManagerHindutva.info | 2015–2016Directed content production for one of the top 2,000 websites globally (per Alexa rankings).Scaled traffic to 1.5M daily visitors and implemented monetization strategies generating $2,000/day.Managed a team of writers and developers to create a seamless user experience.Media ConsultantZealFarm Marketing Agency | 2014–2015Worked closely with the CEO to execute content and behavioral psychology-driven campaigns.Provided SEO and content strategies for clients, achieving measurable growth in visibility and leads.Notable ProjectsCar Buyer Campaign for Honda: Drove dealership leads across North India, scaling campaigns with a $20K monthly budget.Fitness Trainer Campaign: Generated over $40K in sales within hours, exceeding enrollment targets by 80%.Zirakpur Local Discovery Platform: Launched a hyper-local platform with extensive photo and content creation, developing valuable business relationships.Political Campaign Management: Planned and executed content strategies for a regional political party.AchievementsScaled a blog to 7K daily visitors and generated $5,000 revenue on a $100 investment at age 16.Directed a video that garnered 500K+ views, showcasing creative leadership in content production.Developed a Shopify app for custom gift boxes, increasing sales conversions by 25%.Successfully managed over 18 dealership accounts for major automotive brands, achieving record-breaking sales leads.CertificationsGoogle Ads CertificationFacebook Blueprint CertificationAdvanced SEO Techniques (Coursera)InterestsExploring solo trips across India and capturing travel photography.Deep diving into philosophies and self-improvement techniques like meditation.Creating educational content to empower budding digital marketers.

Knowledgeable and dedicated customer service professional with more than 4 years of extensive experience in (BPO, IT, Call Centre, Domestic and International processes) industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses

Sales has always been the cornerstone of my professional career, driven by an innate passion for selling. I have had the opportunity to sell a wide range of products—both in B2C and B2B—across various distribution channels, in markets such as France, Switzerland, and Germany.However, the world is changing. Consumer habits are evolving, as are the economy and the world of work, increasingly moving towards innovation and cutting-edge technologies. In recent years, I have actively embraced this new era by investing in areas such as artificial intelligence, cryptocurrency, and technology. This has led me to explore and learn about this ever-evolving world.Today, these technologies are an integral part of my daily life, and I am eager to incorporate them into my professional career. To achieve this, I aim to deepen my knowledge and develop new skills that will make me credible and competent in the eyes of future employers. Above all, I want to thrive in this dynamic and constantly changing environment.See ya !

I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years in hospitality and sales, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication.I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude.I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop.I am more than willing to learn about products and services to help me provide the best possible support to customers.I am available for the short or long term and pride myself on delivery high quality, fast and accurate services.